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Call from Italy to Kenya blocked

Problems with safaricom sims, operator advised

18-07-2019 by redazione

For the past week, our blog has been informed of many cases of inability to call Kenyan mobile phone numbers belonging to the operator Safaricom from Italian phones. The problem was reported to us a few days ago by several readers of our portal and has bounced off our Italian social pages in Kenya and www.malindikenya.net
The disservice concerns only mobile phones and not the internet line, so you can still talk through whatsapp or skype with Kenyan numbers, but in other cases (offices, mobile phone numbers not android or apple) for days there can be no communication.
We at malindikenya.net have taken care of communicating this problem to the direction of Malindi of Safaricom that was not aware of it and that has informed the main office in Nairobi, but no answer has yet arrived on the possible problem and on times and ways of solving it. In the meantime there are those in Kenya who have equipped themselves with an Airtel or Telkom card, in order to be able to continue talking with Italy, while even from our country no news arrives, we are trying at the same time to understand if by chance the problem arrives from there, even if in this case it would affect all operators: inconveniences have been reported both with TIM and Wind and also with Poste Mobili. 
Although most users, both in Italy and Kenya, are connected to the Internet and can use whatsapp to call or send messages, in some cases the phones still work in hiccups.

Translated with www.DeepL.com/Translator

TAGS: telefonia kenyaoperatori kenyasafaricom kenya

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