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Kenya SIM card, how to avoid disconnection

How to check in Kenya and what to do from abroad

11-04-2022 by redazione

From Friday, SIM cards - Kenyan phone cards that have not been registered a second time after purchase - could be deactivated.
The notice, already issued two weeks ago by the national mobile authority, concerns those numbers that have not been re-registered from 2018 onwards.

So cards older than 4 years that have not been verified anymore, going back to a store of your operator (Safaricom, Airtel or Telkom) and presenting your identity document, or registering a new one anyway related to your name and image.
All this is to cope with the rampant telephone fraud and the ease with which it has been possible so far to "clone" phone numbers or attribute them to another user.
So for at least a week we have been witnessing queues similar to those for the fuel emergency, in front of stores, particularly of the main telephone operator, Safaricom, by Kenyan citizens. Most of them, in fact, have had the same number for at least ten years and have never returned to reaffirm their paternity with their identity card.

The deadline to present themselves is set for Friday, April 15, but it is assumed that an extension will be given.

In the meantime, the regulator has also given phone number holders a chance: to check if their number is registered under their first and last name.
Here's how to do it.
Just dial from your Kenyan phone *106# (asterisk 106 hash mark) and follow the directions in English. Confirm 1 "Check my number" and type it in. Your phone number should appear. If it does, the number is already registered and there is no need to go to the store. The number is not in danger of being blocked (and with it other features, such as the Mpesa payment platform).
What about those who are currently in Italy with a Kenyan card that they do not want to lose, also because they use it for payments through Mpesa?
From the information received directly from the operator Safaricom, this is the procedure to follow, as soon as possible.

Send an e-mail to the address
advantage@safaricom.co.ke
Attaching: your telephone number
The scanning of the first two pages of your passport
A scan of the last stamp of exit from Kenya, certifying that you are not in the country.
A passport photo.
You should receive a confirmation email before April 15.
If you do not receive an email before April 15th, please send a reminder and, if there is no extension, empty your Mpesa account.

TAGS: SIM cardtelefonia kenyasafaricommpesa

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